Billing & Wallet
Plans, subscriptions, top-ups, and billing policies
The platform operates on a subscription model with a prepaid wallet for a-la-carte purchases.
Plans
| Plan | Price | Included accounts | Included bundles | Extra bundle price |
|---|---|---|---|---|
| Free | $0/mo | 0 | 0 | N/A |
| Plan 1 | $6/mo | 2 | 2 (1 account + 1 proxy each) | $4/bundle |
| Plan 2 | $50/mo | 15 | 15 bundles | $4/bundle (up to 5 extra) |
| Plan 3 | $200/mo | 100 | 100 bundles | $4/bundle (up to 25 extra) |
All paid plans include:
- Unified inbox
- Automation runner (tasks, campaigns, flows)
- Bot hosting (up to 10 bots on Plan 1, 50 on Plan 2, unlimited on Plan 3)
- Team member slots (1 on Plan 1, 5 on Plan 2, 20 on Plan 3)
- 1 GB proxy traffic per bundle per month
- Standard support (email, 24h response)
A-la-carte vs subscription
| Item | Subscription (included or discounted) | A-la-carte (wallet) |
|---|---|---|
| Account + proxy bundle | Included in plan | $4/bundle |
| Extra proxy bundle | $4/bundle (subject to plan limits) | Not available |
| Special account (marketplace) | Not included | Marketplace price |
| Permanent account delete | Not included | $1 |
| Proxy traffic overage | $3.50/GB | $3.50/GB |
| Team member (over plan limit) | Not available | $5/member/month |
Subscription lifecycle
| State | Meaning | Access |
|---|---|---|
| Active | Subscription is paid and current | Full access |
| Past due | Payment failed. Retries every 24 hours for 5 days. | Full access during retries |
| Canceled | You canceled. Continues until period end. | Full access until period end |
| Expired | Past due grace expired, or canceled period ended | Access revoked. 5-day grace window with full access, then chats wiped and retired |
| Retired | Grace window ended. Accounts returned to pool. | No access. Data deleted. |
Upgrades
You can upgrade your plan at any time. Upgrades are prorated:
- The remaining days on your current billing period are credited to your wallet.
- The new plan price is charged immediately.
- The next billing date is reset to 30 days from the upgrade date.
Example: You are on Plan 1 ($6/mo) with 20 days remaining and upgrade to Plan 2 ($50/mo). You receive a $4 credit (20/30 × $6) and are charged $50. Your next billing date is 30 days from today.
Downgrades
Downgrades take effect at the next renewal date. When you downgrade:
- The new price applies at the start of the next billing period.
- You must select which accounts and bundles to release if your new plan has fewer slots.
- Selected accounts enter a release queue that processes at the downgrade effective date.
- You can change your selection any time before the effective date.
If you do not select which accounts to release before the downgrade effective date, the platform releases the most recently added accounts first.
Top-up providers
| Provider | Methods | Processing time | Min | Max |
|---|---|---|---|---|
| Stripe | Credit/debit card, Apple Pay, Google Pay | Instant | $5 | $1000 |
| NOWPayments | BTC, SOL, TRX, USDT-TRC20 | 1-30 min (6 block confirmations) | $5 equivalent | $1000 equivalent |
Refunds
| Purchase type | Refund policy |
|---|---|
| Wallet top-up (card) | Refundable within 30 days to the original payment method |
| Wallet top-up (crypto) | Refundable within 7 days as wallet credit or same cryptocurrency (network fees may apply) |
| Subscription payment (card) | Prorated refund for the unused portion within 7 days of payment |
| Subscription payment (crypto) | Non-refundable |
| Marketplace purchase (regular) | Per-seller return policy (if any) |
| Marketplace purchase (special account) | 7-day refund if account banned by Telegram |
| Permanent delete ($1) | Non-refundable |
Refunds are processed as wallet credit unless the original payment method is specified. Refunds to the original payment method may take 5-10 business days.
Charges table
| Charge | Amount | When |
|---|---|---|
| Bundle rental | $4/bundle | Monthly on subscription renewal |
| Proxy traffic overage | $3.50/GB | Monthly on subscription renewal |
| Extra team member | $5/member/month | Monthly on subscription renewal |
| Permanent delete | $1 | At time of delete request |
| Marketplace purchase | Listing price + 10% fee | At time of purchase |
| Marketplace payout | 90% of listing price | When buyer completes purchase |
Wallet across teams
The wallet is scoped to your workspace. If you are a member of multiple workspaces, each workspace has its own wallet balance. Wallet balances cannot be transferred between workspaces.
Crypto renewals
For subscriptions paid with cryptocurrency, the platform generates a payment invoice 3 days before the renewal date. If payment is not received by the renewal date, the subscription enters past-due status.
The invoice amount is calculated at the crypto exchange rate at the time of invoice generation. Exchange rate fluctuations may result in a different fiat equivalent than the original payment.
Pool capacity and stock-outs
If the platform pool does not have sufficient accounts to fulfill a bundle rental, the transaction is queued and fulfilled when inventory is available:
- Your wallet is charged at the time of the rental request.
- If the pool is stocked within 24 hours, the account is allocated and you receive a notification.
- If the pool is still out of stock after 24 hours, the charge is refunded to your wallet and you receive a stock-out notification.
- You can cancel a pending allocation at any time for an immediate refund.
Plan-included bundles are not affected by stock-outs. Included bundles are reserved at the start of each billing period.